We appreciate you choosing our office for your hearing needs. We look forward to your upcoming appointment.
As a courtesy, we file claims to your insurance company. If you are unsure what your insurance benefits are, we are more than happy to check benefits on your co-insurance or deductibles with at least a week’s notice with provided insurance information.
If you have Medicare (red, white and blue card) as your primary insurance, it is required to have a referral from your primary care doctor. Medicare requires that you contact your doctor’s office to have them fax the referral for the “hearing evaluation” to 423-641-0955. If we do not receive the referral, Medicare will not pay for the hearing test. If it has been a year since your last audiogram and you feel like your hearing has changed, an audiogram may need to be performed and a referral is required by Medicare.
We do require a confirmation at least 24-48 hours before the appointment to hold this time for you. The confirmation can be via text, call or email. We will send out several reminders until we receive a confirmation. If we do not receive a confirmation, we will offer this time to someone else and reschedule your appointment.
Our office hours are Monday through Thursday, 8am-4pm, Friday 8am-12pm.
Regarding COVID-19: we follow CDC guidelines. At this time, a mask is not required and is optional. If you are immunocompromized and wish for our staff to wear a mask in your presence, please call our office prior to your appointment advising us.